Privacy Policy

Effective Date: 09/11/2024

At Compounding Wellness, part of Pharmasave South Stormont Pharmacies, we are committed to protecting the privacy and confidentiality of our website users. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect both personal and non-personal information to provide you with an optimal user experience on our website.

Personal Information

Personal information refers to data that identifies you as an individual, such as:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Health-related information, including prescriptions (if applicable)

Non-Personal Information

Non-personal information includes details that cannot be directly linked to you, such as:

• Browser type and version
• Device type
• Pages viewed on our website
• Referring site and exit page
• General geographic location (via IP address)

2. How We Use Your Information

We use your personal and non-personal information to improve our services and provide you with a personalized experience.

Personal Information Usage

• To process your service inquiries and orders, such as filling compounded prescriptions.
• To communicate with you, including responding to inquiries or sending service updates.
• To manage your account and provide customer support.
• To comply with legal and regulatory requirements, including those related to healthcare and privacy laws.

Non-Personal Information Usage

• To monitor and improve website performance.
• To analyze website traffic and user behavior to enhance your experience.
• For marketing purposes, such as improving our SEO and delivering relevant content.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to gather information about your interactions with our site. Cookies help us remember your preferences and improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the functioning of our website.
• Performance Cookies: Help us monitor website performance and improve functionality.
• Targeting Cookies: Used for marketing purposes, such as delivering tailored ads or content.

You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our site.

4. Third-Party Services and Links

We may use third-party services to assist in operating our website, processing transactions, or improving our marketing efforts. These third parties are bound by confidentiality agreements and are required to protect your information.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies.

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except as required by law or in the following situations:

• With Your Consent: We may share your information with third parties when you explicitly give us permission to do so.
• Healthcare Providers: We may share relevant information with your physician or other healthcare providers as necessary for providing compounding services.
• Service Providers: We may disclose your information to trusted third-party vendors who assist us in operating our website, managing data, or fulfilling orders, provided they comply with strict privacy policies.

6. Data Security

We take your privacy seriously and employ several measures to protect your personal information:

• Encryption: We use industry-standard encryption to secure data transmission on our website.
• Access Control: Only authorized personnel have access to sensitive information.
• Regular Audits: We regularly review our privacy practices to ensure they comply with applicable laws and best practices.

However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Access to Your Information

You have the right to access, update, or delete your personal information at any time. To request changes or deletions, please contact us using the information provided below.

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe instructions in our emails or by contacting us directly.

Consent Withdrawal

You can withdraw your consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services.

8. Compliance with PIPEDA and Other Regulations

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as any applicable Ontario and federal privacy laws. If you believe we are not in compliance, you may file a complaint with the Office of the Privacy Commissioner of Canada.

9. Children’s Privacy

Our services are available to individuals of all ages, including children, provided they have appropriate parental or guardian consent. We understand the importance of safeguarding the privacy of minors, and we do not knowingly collect or store personal information from children without such consent.

For certain services, such as the purchase of compounded medications, legal requirements may dictate that users be of legal age or provide a valid prescription from a licensed healthcare professional. If you are under the age of majority in your jurisdiction, parental or guardian consent is required to access and use these services. We also recommend that all users, regardless of age, consult with their physician or healthcare provider before using our compounding services or making health-related decisions based on the information provided on this website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. Please check back regularly to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Pharmasave Long Sault
43 Long Sault Dr, Long Sault, ON K0C 1P0, Canada

Pharmasave Ingleside Pharmacy
3 Thorold Ln, PO Box 381
Ingleside, ON K0C 1M0, Canada